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Phone: 916-690-2916

Frequently Asked Questions

Find answers to some of the most frequently asked questions about Foothill Raw Feeders.� If you have a question which is not answered here, please send us an email through our "Contact Us" page.� We might even add your question to our FAQs page!



What is required for membership?
Currently Foothill Raw Feeders is open to residents of Nevada, Placer, El Dorado and North Eastern Sacramento County. We have a Yahoo site where we conduct business and chat about raw feeding topics. We ask that you join this group first, please. When you join, you will be prompted to complete an application and sign our Disclaimer, Conduct and Terms policies. These items must be returned to Foothill Raw Feeders site host before you can place an order with us.

Is there a fee to belong to Foothill Raw Feeders?
No!

How can I help?
We ask that every member (except law enforcement) volunteer at least three (3) times a year. We have a calendar where members can sign up to help by either picking up the various products or acting as delivery site hosts.

When can I place an order?
Most orders are placed once a month. We will have some items that we order on a more or less frequent schedule. Please pay attention to our ordering calendar and any e-mail messages or messages posted on our Yahoo site for any changes/updates. Remember, we are not a pet food store. Therefore, any orders placed after the order dates will not be processed.

How do I order?
Orders are placed and delivered once a month. You may order from this website by selecting from the different categories and adding them to the shopping cart. Once you have finished shopping, you may go to check out and pay for your item(s) with Paypal. We do not accept checks, cash, or money orders.

How do I pay for my order?
For new guests and members, we ask that you have a Paypal account to pay for your order. We suggest you register with Paypal at least one week in advance of placing your order. At our discretion, we will accept checks from our established members. Checks must be received no later than the 20th of each month and clear by the 25th of the month. If your check is not received by the 20th of the month (or the first business day following the 20th of the month) your order will not be processed and you will be advised. There will be a $30 fee on all returned checks. Member will be responsible for all associated collection fees relating to NSF checks. We will not accept cash or money orders.

What is the 5% charge added on to my order?
This charge covers our Paypal fees and administrative fees for website maintenance, to provide gas money for those volunteers who pick up product and to pay for dock fees where some of our products are delivered.

Most of the products listed are in bulk. Do I have to buy in bulk?
We get our best prices generally speaking when buying in bulk. If you do not wish to buy in bulk, check with other members to see if someone will split a case with you. If you choose to split a case(s), the members involved must work out who will order and pay. The site host will not split orders, invoices or payments.

What if I cannot pick up my order on the scheduled date and/or time?
Our pick up sites are members' homes who are kind enough to let us use their homes for this purpose. Unless you have a medical emergency, it is imperative that you pick up your order on the scheduled date and time or make arrangements for another member to pick it up for you. Our pick-up site hosts do not have storage space and therefore cannot store your order.

Are the meat products organic?
Whenever possible we try to purchase all natural, grass fed and/or certified organic meats. Some of our meats come from local ranches! Those meats that are not organic are USDA inspected, human grade meats fit for human consumption. We are working on getting whole small animals for those who wish to feed a prey model diet!

Are the bulk cases exact weights?
Some of the product cases may come in exact weights. Those that do not, the weights are generally +/- 12% and you will be charged the price of the average case or item weight.

Do the prices for the products fluctuate?
Yes, they do on a weekly basis. The market fluctuates almost daily due to many factors including availablity, weather conditions, feed conditions for the animals etc... We update our prices weekly! The price you see one week may be different the next week. If there is more than a 10% increase in price from the time you ordered your food until the time your food is delivered, you will be asked to cover the difference.

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